Privacy Policy for Horse Rides at Pete’s

1. Introduction

Welcome to www.horseridesatpetes.co.za. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website or contacting us you agree to the following which is required for participating in our services. Should you not agree, please do not proceed with your enquiry or booking as we are not able to provide services without the required information.

2. Information We Collect

We may collect personal information that you provide to us when you:

• Book a horse ride
• Make an enquiry
• Subscribe to our newsletter
• Contact us via email, whatsapp,  contact forms on this website, or the completion of indemnity forms.

The types of personal information we may collect include, but are not limited to:

• Name
• Email address
• Phone number
• Payment information
• Any other information required to respond to your enquiry and/or reservation
• Any other information you choose to provide

3. Purpose of Processing Personal Information

We will process your personal information for the following purposes:

• To provide and manage our horse riding services
• To communicate with you regarding bookings and inquiries
• To improve our website and services based on user feedback
  
• To comply with legal obligations

4. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

• Your consent
• The necessity to perform a contract with you
• Compliance with legal obligations
• Our legitimate interests, provided these do not override your rights and interests

5. Sharing Your Information

We will not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• To service providers who assist us in operating our website and conducting our business
• To comply with legal obligations or to protect our rights and property

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Online payments are processed via a third party, Payfast, and you subscribe to their privacy policies which are separate to ours when making a payment.

7. Your Rights

You have the following rights regarding your personal information:

• The right to access your personal information
• The right to rectify any inaccurate information
• The right to object to processing your personal information

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: bookings@horseridesatpetes.co.za
Phone: +27 81 038 7170
Address: Horse Rides at Pete’s, R304, Koelenhof, Stellenbosch, 7650

Thank you for choosing Horse Rides at Pete’s!